Shipping and Returns

Delivery
All homeware items are couriered gratis by DHL for next day signed delivery for domestic UK orders, once your order has been received by us on our system. You can receive DHL tracking by entering either your email address or mobile number at checkout (and receive a one-hour delivery window).

We also ship worldwide via DHL. Timelines can vary, but are a touch longer.
A note in case you are ordering from abroad, whilst we will still offer gratis a DHL courier, you technically become the ‘importer’ of the product (outside of  the UK) and might face an additional import tax or customs charge, as can sometimes be the case.

The speed and success of delivery relies on the accuracy of your address information, so please make sure that this is correct, as it is your responsibility. We cannot take responsibility for any delivery error for which incomplete or insufficient information was provided. Accordingly, we can’t be held liable if you arrange your delivery to be left elsewhere (i.e. with a neighbour) and something goes awry between you.

We will make every effort to ensure we stick to our timescale promises, but occasional delays are inevitable. These might be at the hands of DHL and/or due to unforeseen events outside of our control. If we do foresee any delays that we knowingly affect ourselves then they will be clearly signposted on the website in advance.

Please note, our homeware packaging is designed with nothing but the safety and security of the item in mind, not the aesthetics. We believe that packaging should keep your new purchase absolutely safe and protected in transit and then be entirely recyclable. That is why your valuable fine bone china item will arrive not in pretty bows and delicate retail boxing, but sturdy, double-boxed, double-walled cardboard secured with cushioned bubble wrap (all of which can then go in your green bin).

Items from the Off the Street range are shipped First Class Royal Mail.

Refunds and returns
We hope you love your Venus & the Cat purchase for many years to come, but if you’ve had a change of heart you have 14 days from the date of receipt to notify us that you’d like a refund and we’ll arrange for a courier to return the item back to us in one piece.

Simply drop us a note on help@venusandthecat.com with your order number. We’ll be in touch to help and arrange for the safe return of the item (which should be in its original condition and packaging). The refund will be issued when the item gets back to us safe and sound. Your refund should come back to you in the same way you originally paid.

All we ask is that you please check your item as soon as you can after delivery to ensure that it arrived to you undamaged, informing us immediately if this is not the case.